Built on a consultant’s assessment of the billing practices of region’s 11 local health departments (covering 19 counties) the NENCPPH created an ongoing work group which has established a compendium of best practice policies and procedures to address billing and coding issues and to develop benchmarks on performance and alerts for further action. This process has helped maximize reimbursements and resulted in the creation of a best practice manual used as a resource tool and training vehicle across the region. This initiative continues through a regional work group of billing / office mangers. Policies and procedures are being developed that cover all steps of billing in the agency. Staff will continue to be trained in best billing practices and a monthly reporting package will be used as a management and performance improvement tool.

 

 

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